Content Management and Strategist
Shwetha
Emerson
Kamalesan
12+ years of experience in content management and technical writing for enterprise software products across fintech, healthcare, IT, and edtech.
I create compelling product narratives, technical documentation, and go-to-market assets that help businesses educate, engage, and grow.
01 — Product Documentation
Product Documentation
Documentation isn't a deliverable — it's a product and customer experience. From developer docs and UX microcopy to marketing content and risk communication, every piece I write is designed to answer one question: what does the user need right now, and how do I say it with clarity and precision?
Help Documentation
Comprehensive end-user guides covering feature workflows, edge cases and important notes — authored for readability and easy consumption.
UX Copywriting
In-product microcopy — tooltips, error messages, empty states, onboarding prompts — crafted to reduce friction and guide users to the right action without a support ticket.
Release Notes & Changelogs
Clear, user-focused release communications that translate engineering changes into plain-language benefits — across 100+ major feature releases.
Style Guide Authorship
Authored the writing style guide for standardizing tone, structure, and formatting across microcopy, product docs, and developer documentation.
02 — Developer Documentation
API, SDK &
Developer Guides
Good developer docs aren't written from the outside in. They're built by someone who can read the code, run the API, and understand what a developer needs before they even ask.
With hands-on experience in Python, JavaScript, shell scripting, and CLI tooling, I write documentation that fits how developers actually work — clear, tested, and immediately useful.
API Reference
Endpoint documentation with request/response schemas, authentication flows, and error handling — tested and validated using Postman and Swagger against live APIs.
SDK Guides
Step-by-step integration guides with real code samples, prerequisites, and troubleshooting paths — written for developers, not documentation readers.
“I work closely with engineers throughout the product development life cycle — understanding requirements, validating edge cases, and contributing beyond copy.”
03 — Video Content
Tutorials &
Product Walkthroughs
Some things are better shown than explained. These instructional videos complement the written documentation — screen-recorded walkthroughs, feature demos, and onboarding tutorials designed to reduce the time it takes for users to reach their first win.
Each video is scripted for clarity and paced for comprehension, always centering the user's goal over the interface mechanics.
04 — Internal Tool
AI Content Review
Operations
Post-release copy fixes are expensive — they require a code deployment to fix what should have been caught earlier. So I built a tool to catch them before the release.
This internal automation webscrapes the testing build for UI strings and routes them directly to the writing team's workspace for an AI review — where styleguide-aware LLM checks and creates a task for anomalies. This has saved 50% of manual review time and reduced 80% of content errors.
Automated string extraction
Scrapes UI strings from staging builds and sends them to technical writers Google Space for centralized review.
AI review and correction
Evaluates extracted strings using a style guide trained AI model, identifies inconsistencies, and generates improved, standardized copy suggestions.
Pre-release copy QA
Creates structured review tasks with assigned owners, due dates, ensuring validated copy progresses to production.
05 — Figma Plugin
CopyWise
A Figma plugin that gives designers AI-powered copy suggestions following your style guide rules — and surfaces semantically similar strings from your existing product copy, right inside Figma.
Free to install, with no credit card needed — CopyWise brings your style guide, AI, and your entire copy library together at the point of design.
Check it out ↗AI-powered suggestions
Generates contextual UI copy using the project's style guide and existing copy library as AI context — so suggestions are on-brand, not generic.
Published on Figma Community
Available to the global Figma community of designers and product teams — bridging the gap between design and writing at the source.
Microcopy at the point of design
Helps design teams write better copy right inside Figma, before handoff — not as a review step, but as part of the design process.
06 — AI Tool
Documentation-Aware
RAG Chatbot
A retrieval-augmented generation chatbot I built independently using LangGraph — trained on live help documentation to give users instant, sourced answers without hallucinating.
Instead of searching through articles, users ask questions in plain language and get direct answers with source citations from the documentation. Built as a practical solution to reduce support ticket volume and make documentation more accessible.
